Contact Us
Have a question about Canadian mobile plans, rate accuracy, media inquiries, or privacy compliance? Choose the dedicated channel below to reach our team directly.
We aim to respond within 2 business days
Standard inquiries are addressed Monday through Friday. Urgent rate corrections follow an expedited 48-hour verification SLA.
Select a Contact Channel
Routing your inquiry to the correct channel ensures the fastest possible turnaround.
General Inquiries
For questions about plan comparisons, site content, consumer guides, or general feedback.
Content Corrections
We investigate and publish corrections within 48 hours. Submit carrier rate changes, tariff adjustments, or factual errors.
Business & Media
Affiliate partnerships, media inquiries, journalistic citations, and telecom dataset licensing.
Privacy & Accessibility
PIPEDA access, correction, or deletion requests, alongside accessibility feedback and accommodation requests.
Mailing Address
Official Canadian geographic presence for legal, regulatory, and publisher compliance.
Celluplan operates as an independent Canadian telecom research observatory based in Ontario, Canada, complying with Canadian consumer protection standards and Google AdSense publisher transparency guidelines.
Formal legal notices, regulatory filings, or certified mailings to our Ontario presence are processed in accordance with Ontario provincial rules of civil procedure and federal PIPEDA requirements.
Frequently Asked Questions
What is Celluplan’s standard response turnaround time? ▼
We aim to respond to all inquiries within 2 business days (Monday through Friday, Eastern Time). Urgent rate corrections are prioritized and handled within our 48-hour SLA.
How do I submit a rate correction or report outdated plan data? ▼
Please email [email protected] with subject "Correction Request", including the page URL and official carrier tariff or checkout evidence. We verify against historical snapshots and log changes publicly on our /corrections errata ledger.
How can I exercise PIPEDA privacy rights or request accessibility accommodations? ▼
Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you may request personal data access, rectification, or deletion by emailing [email protected] with subject "Privacy Request". For digital accessibility accommodations under AODA standards, our team provides prompt assistance.
Does Celluplan offer paid ranking placements or sponsored articles? ▼
No. Under our Anti-Sponsorship Charter, all rankings, verdicts, and trap alerts are mathematically derived by our open-source domain engine. Carriers cannot buy scores, alter verdicts, or pay to suppress fee warnings.